Advice

Harvard Business School aptly names what they call “Performance & Opportunity Gaps,” a shorthand term to summarize challenges at the boardroom table. At Noviter, our consultancy services start after an exploratory session with the client, during which we specifically identify and clarify the specific "GAP".

We believe in a personalized approach to tackling the unique challenges of every organization. Our exploratory sessions allow us to gain deep insight into the specific performance and opportunity gaps impacting your organization. Only when these gaps are clear can we effectively start designing strategies and solutions that seamlessly meet your needs.

How do we work?

We distinguish 7 phases of an (advice or change) issue where we provide tailor-made advice. We address issues according to a “U” or “V” shape based on the U-theory of Joseph Jaworski and Otto Sharmer.

From the many different large and small consultancy projects at service organizations over the years, we have developed various proven and inspiring working methods, workshops and tooling.

Below you will find a selection of these per phase:

1. Awereness & mindset

Are we ready for this change? Especially mentally! It starts with self-reflection and the realization that transforming the organization also means transforming your leadership. Some workshops in this area include:

Gap-exploration session
Good-2-Great workshop
Fixed or Growth mindset

2. Urgency & Ambition

Is our meaningful purpose clear? Purpose is key when tackling complex challenges. There will inevitably come a moment when things don’t go as planned or become difficult. A truly meaningful purpose keeps you on track and motivated during such times. Defining concrete goals that both you and I fully understand is also an art at this stage. Typical workshops in this area include:

Purpose drill-down
Voice of the Customer Arena
Workshop: What is the Target Situation and OKR (Objective, Key Results)

3. Analyses & Design

Now we dive deeper. Analyzing root causes and gaining a deep understanding of the problem requires an analytical mindset in step 1. A completely different energy is needed in step 2 to develop solutions: creativity. Typical sessions in this phase include:

Adaptivity-scan
Process performance deep dive
KATA, Kaizen or breaktrough session
Brainstorm session

4. Deep insight, Decision & Commitment

The aha moment! That’s when the deep insight emerges—we’ve seen the light! But now what? Do we dare to move forward? What’s needed to take the leap? Can we still go back if we need to? Which risks must we mitigate? Typical workshops in this phase include:

Rubicon Session
U-Process inspirational session
Performance Dialogue and Toyota KATA

5. Change preparation, Train & Accelerate

The choice has been made. Now it’s time to move forward. The change must take shape, and we need to build momentum. Who are the key players? What skills are required? How do we get people on board? Our services in this area include:

Adaptive Change. See Training
Program Management. See Leadership

6. Delevering results

Adaptive changes deliver quick initial results... if done well. Monitoring and dashboarding are essential, but so are communication and capturing the benefits. For example, saving 300 hours in a process prompts the question: what do we do with it? Services in this phase may include:

Review & Revitalising Change Program
Turn around management. See Leadership

7. Sustain & adapt

Securing results is one thing. But are we truly done? The next change is already on the horizon. We must continuously adapt to new developments. In reality, change and improvement are ongoing! Are we prepared for this? We can’t launch a project every time we need to adapt. Being adaptive means it’s ingrained in our DNA—embedded in every team and every colleague. Services in this area focus on:

Steering towards success in short cycles
Adaptivity Maturity Model
Interim Management. See Leadership

Contact us

We are happy to tell you more!

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